Priority IT Works: Help Desk & Network Support Service

Priority IT Works is a locally owned and operated business computer services/consulting company. Based in Syracuse, NY, we offer a wide range IT, Help Desk and Network Support Service options for small, medium, and large sized businesses.

Our business model allows us to customize our business computer services to fit the needs of your business. Need a new website? How about dedicated support for a hundred computers? We can provide the services you need.

We pair our exemplary industry knowledge and our combined 20+ years in the service industry to bring you the best service you can get.

Start to Finish Support

We can get you the best deal on your computer, set it up just the way you like it, support it throughout its lifecycle, then dispose of it properly, keeping your data intact.

Managed Services

Your alternative to hiring a full time IT staff. We provide a range of IT, Help Desk and Network Support services – we can manage your network, push updates and backups to protect your data, and even provide remote or on-site computer support.

Cloud Servers

Your cloud server will have Active Directory, Secure VPN, SQL Databases and Virtual Machines. It’s a secure and convenient solution for companies on the move.

Priority IT Works provides business computer services with start to finish support

Purchasing

Buy staff computers through Priority IT Works and get the best deal available. We have contacts at many major retailers and get bulk rates to help you get the best equipment for the best price. No more running to buy a computer during your onboarding process – our business computer services make buying computers a breeze.

Imaging

Get the software and settings you want for your employees every time. Priority IT Works’ business computer services include setting up the computer for you with the best antivirus protection, the programs you want, the settings you want, and branded for your company.

Tiered Support

We will keep your computer working for you. We offer remote support as well as on-site support, and we make it easy to get hold of us both at our contacts page and through our website’s remote portal. We offer tiered support, so you can choose the level of support that works for you.

Cloud Computing

We want to keep you working wherever you are. A snow storm shouldn’t keep your employees from their data. Even if the power goes out at work, you still need to get work done. All data is backed up to the cloud, therefore it is available anywhere you are, from any device.

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Your Fulltime IT Staff

Priority IT Works’ Business Computer services can be your alternative to hiring a fulltime IT staff member. Get the Priority advantage with round the clock access to our experienced IT staff.

Network Admin

You don’t need to hire a network specialist to manage your network anymore. Priority can manage your network for you, keep an eye on all of your computers remotely, push vital updates, and make sure all your data is backed up to the cloud.

We Grow with You

Your company is growing, otherwise you wouldn’t be here. We can grow with you with scalable services to match your needs. Priority charges by the computer with tiered support to fit your needs.

Emergency Response

Our technicians are available 24 hours a day for emergency repairs and replacements of your equipment. If we can’t fix it over the phone, we will dispatch a team to fix your problem in person.

Project Support

Let Priority help you with your project. Whether you are building a website, migrating to the cloud, setting up a Point of Sale system, or installing a new network.

Real-Time Backups

Cloud-based backups have come a long way in a few years. You can now keep your entire system backed up to the cloud. There is no longer a need to save cumbersome image files on a partition. Any changes you make can be backed up directly to the cloud immediately in case something goes wrong with your computer.

Cloud-based Networking.

Your server in the cloud. We use programs like Microsoft Azure to setup your cloud server. This allows you to easily scale your server to the size of your business. Active directory, backups, pushed updates, and virus scans are all at your fingertips.

Virtual Machines

Browse the internet in complete safety, run Linux on top of Windows (or vice-versa), back up an entire operating system, or create a personal cloud computer. Allow your employees to work from home without sending your equipment home with them.

Scale as You Need

Cloud-based servers allow you to scale our services to fit your needs. There’s no reason to pay for more than you need. If you add new equipment, you can purchase a new server license and if you decommission equipment, you can remove licenses just as easily.